Shipping Policy

Payment Confirmation

After payment has been successfully authorised, a confirmation email will be sent to the email address provided at checkout.

Once an order has been confirmed, it enters the preparation process and cannot be changed or cancelled. If you have special circumstances, you may contact us and we will review your request in accordance with our processing status.

Order Processing

Orders are generally prepared for shipment within 24 business hours after payment confirmation.

Business days do not include weekends or public holidays, and processing times may vary during high-demand periods. Once processing is completed, the order will be handed over for shipment.

Shipping Time

Estimated delivery time is 7–20 business days after the order has been shipped, not from the date of purchase.

Delivery timelines are provided as estimates only and may vary depending on destination, customs procedures, and carrier operations.

Shipment & Tracking

After your order has been dispatched, a shipping confirmation email will be sent with tracking information where available.

Please note that tracking updates may not appear immediately and can take time to reflect the latest shipment status.

Delivery Information

Total delivery time includes both order processing and shipping transit.

The shipping origin is automatically assigned based on the delivery destination to support efficient fulfilment.

Shipping fees, where applicable, are calculated during checkout. No fixed shipping prices are displayed on the website.

Shipping Delays & Exceptions

Shipping timelines begin from the shipment time. Delays may occur due to factors such as address issues, customs inspections, or carrier-related circumstances beyond our control.

If tracking information shows that an order has been delivered but it has not been received, please contact us within 24 hours of the delivery status update so we can assist with verification and next steps.